Refund policy

1) eBike Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

  • To be eligible for a return, the E-bike can not be defective or damaged and you must contact Cyrusher within fourteen (14) days of your receipt of the E-bike.
  • The E-bike must have less than ten (10) kilometers on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use. It must also be in the same packaging and condition that you received it in and must include all items that were inside the box including:
    • Battery
    • Keys
    • Charger
    • Hardware (Pedals or tools)
    • Fenders
    • Seat and seat post
    • Bike and all electrical components
    • Rack (if applicable)
  • You must receive prior authorization and a prepaid return shipping label from Cyrusher. Any warranty issues must be resolved prior to process a return. 
  • Customer pays the return shipping costs.
  • A 10% reduction will also be charged off of the whole order.
  • E-bikes that have been Registered in the Buyer's Name officially CANNOT be returned;
  • Bike must be well secured with protection to prevent shipping damages (Note: The package will be reviewed upon receipt by our shipping team, and any damages due to insufficient protection or missing components listed above will result in additional charges, which will be deducted from the refund).

2) Pre-Order/Backorder Cancellation

Our backorders fulfillment process refers to ebikes that have already been declared as available but are temporarily out of stock.

For all pre-orders and backorders, the cost will be charged immediately to the credit/debit card. No delays will be made in collecting payments, regardless of the scheduled shipping date.

Purchased products that have not yet been shipped will be subject to a ten percent (10%) or a minimum of R200 restocking fee.

3) Accessories/Parts/Component Orders

Any purchase of accessories or receipt of a spare part under the Limited Warranty is eligible for return within thirty (30) days of receipt.

Any returned accessory or spare part must be unused, free of wear, tear, mud, dust, odors, and any other signs of use, and must be sealed and unopened, in the same package and condition as it was received.

Subject to a 25% restocking fee (this will be deducted from the refund);

Customer bears costs of both shipments (The original shipping cost is withheld from the refund)

4) Used Items

No returns, except in EXTREME cases of Breakage/Malfunction (Confirmed by Cyrusher).

5) Non-Returnable Items

  • All clothing (apparel, hats, etc.)
  • Batteries
  • Special Orders
  • Sale Items
  • Gifted Items

6) Returns

The return value referred to each item, purchased through an order with discount code, will undergo a subtraction of the discounted amount, regardless of whether one or more eBikes will be returned.

Returns will be issued after the eBike has been received and inspected.

7) Damaged Items

If the product arrived damaged, please send photos and videos immediately to customer support (Any delay in reporting Damaged Products exceeding 3 days from delivery will drastically increase the chances of a refund request being rejected by the carriers). Once confirmed by Cyrusher, we will accept the return exclusively in exchange for a full return, in accordance with the Return Procedures below.

Your sole and exclusive remedy is that: (a) we will issue a refund to your credit card equal to the amount charged for the Damaged Product (if your credit card has already been charged the cost of the Product) or (b) we will not charge your credit card for the Damaged Product.

To start a return, you can contact us at info@everything-electric.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@everything-electric.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped in South Africa, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@everything-electric.com.